Customer Relations Specialist

About Us

ClassClown is building the infrastructure for the future of learning.

Under ClassClown, we operate:

* HeyCleo – a voice-first AI learning platform helping students complete assignment through guided, interactive voice sessions

We work closely with tutors, students, and parents globally, helping them deliver better learning outcomes through technology.

The Role

We’re looking for a Customer Relations Specialist to become the backbone of our customer experience.

You’ll be the key link between parents, tutors and our internal team, ensuring every user has a seamless and high-quality experience. This role combines customer support, relationship management and sales activity, making it ideal for someone who is both people-focused and commercially aware.

Key Responsibilities

* Act as the primary point of contact for customers across the ClassClown ecosystem

* Build and manage strong relationships with tutors, supporting their success on the platform

* Provide timely and effective support to parents, resolving queries and issues

* Drive retention and engagement by proactively checking in with customers

* Support inbound and outbound SDR activities (following up leads, handling enquiries, booking calls)

* Maintain accurate records of customer interactions and updates within internal systems

* Collaborate with internal teams to improve customer experience and identify trends

What we're looking for

* Strong communication skills (written and verbal)

* Highly organised with strong attention to detail

* Comfortable speaking with customers regularly (calls, messages, email)

* Proactive and solution-oriented mindset

* Ability to handle multiple conversations and priorities simultaneously

* Experience in customer support, sales, or account management is a plus

* Experience in the EdTech sector is a strong advantage

Why Join Us?

* Be part of a fast-growing EdTech startup with real traction

* Work directly with founders and play a key role in scaling operations

* Exposure to both customer success and sales

* Opportunity to grow into senior roles as the company scales