Customer-Facing AI Prompt Engineer Trainee (Not a developer position)

Customer-Facing AI Prompt Engineer (Trainee)

📍 Erie, PA – On-site for first 90 days, then remote

About Us

OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform’s performance—and we’re looking for a detail-oriented, curious thinker to help us design, test, and refine them.

This is not a developer role. Instead, you’ll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you’ll fit right in.

What You’ll Do

* Write, refine, and improve prompts that evaluate call center conversations

* Test prompt performance to ensure it meets customer expectations

* Translate client needs into logical, structured AI instructions

* Identify inconsistencies, fix edge cases, and optimize accuracy

You’re a Great Fit If You

* Think logically and pay close attention to detail

* Write and communicate with clarity

* Enjoy improving “almost right” solutions until they’re perfect

* Are comfortable having thoughtful, solution-focused conversations with clients

Bonus Skills

* Experience in contact centers or quality assurance

* Familiarity with GPT-style AI tools

* An eye for how systems might be misused or “gamed”

Position Details

* Type: Full-time

* Location: Erie, PA (on-site first 90 days, then remote)

* Training: Comprehensive—no prior AI experience required

* Pay: $18–$20/hour + benefits

* Eligibility: Must be legally authorized to work in the U.S.

If you love puzzles, logic, and making complex systems work smoothly, we’d love to hear from you.