Customer Experience Manager

About Glimpse

Glimpse is the leading AI platform for CPG brands — automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.

Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims — work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.

We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.

About The Role

As a Customer Experience Manager at Glimpse, you own the success of our mid-market and enterprise customers. That means getting hands-on: project managing internal stakeholders to unblock data integrations, coordinating with customers to gather the materials needed for our disputing agents, and doing whatever it takes to make each customer successful on the platform.

You'll also be constantly improving the customer experience - identifying what's manual, what's breaking, and what should work better. This is an IC role that rewards people who thrive in ambiguity, move fast, and take pride in turning messy operational problems into clean solutions.

What you'll do

* Own the post-sale experience for MM and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results

* Project manage complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks

* Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively

* Monitor customer health and adoption, surface risks early, and intervene before they become issues

* Own inbound support and escalations, responding with speed and clarity and knowing when to pull in other teams

* Identify manual components of the role and build systems to automate or streamline them over time

* Translate customer feedback into clear product input and serve as the voice of the customer with our engineering and product teams

* Partner with Account Managers on renewal and expansion conversations using adoption and health data

What we're looking for

The three things that matter most

* Strong bias to action. You see a problem and move. You don't wait for a perfect playbook, you write one.

* Operational and technical fluency. You're comfortable navigating complex products, data flows, and integrations, and you can troubleshoot without escalating everything.

* Strong communication and customer presence. You write clearly, handle tough conversations with grace, and can hold a room whether you're talking to a CFO or an accountant.

Background

* 2–4 years in a high-slope field: consulting, banking, early-stage startups, or customer success at a finance/operations-heavy tech company

* Direct experience working with customers, ideally in enterprise or complex B2B environments

* High agency: you've operated in ambiguous, fast-moving environments and figured things out without a manual

* (Preferred) Exposure to AI workflow products, finance, accounting, or CPG software

* (Preferred) Experience at an early-stage tech company where the environment was constantly evolving

WHY JOIN GLIMPSE

You'll join a company that has found genuine product-market fit and is scaling fast — with the infrastructure, capital, and team to match. Your work will directly shape how hundreds of CPG brands run their back office. And you'll have real ownership: of your accounts, your outcomes, and the AM function itself as we build it from the ground up.

* Competitive salary with meaningful equity

* In-person team in NYC – high ownership, fast feedback loops

* Direct impact on a company growing at an exceptional pace

* A front-row seat to building the operating system for CPG brands

GLIMPSE is an Equal Employment Opportunity Employer. GLIMPSE will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Compensation Range: $110K - $150K