Conversational AI Solutions Consultant

Role Overview

We're looking for a high-agency owner to lead customer deployments and own the post-sales relationship end to end. You'll act as the trusted advisor who turns Superpanel's digital teammates into measurable business outcomes for law firms, insurance carriers, and financial services customers.This is a customer-facing, consultative role. You'll partner with executives and operational leaders on the customer side, and with product, engineering, and customer-facing teams internally, to drive adoption, retention, and expansion.

What You'll Do

1. Own the Customer Relationship

* Trusted Advisor: Serve as the primary point of contact across the customer lifecycle. Build relationships with executives, operational leaders, and frontline users.

* Discover and Define: Partner with stakeholders to understand their intake workflows, pain points, and success metrics. Translate ambiguous business challenges into clear deployment plans.

* Strategic Roadmap: Connect product capabilities to business objectives such as time to qualification, conversion rate, and agent productivity. Help customers shape their AI roadmap.

2. Drive Deployment and Adoption

* Rapid Time to Value:risks early, and remove bottlenecks to accelerate launch.

* Quality Control: Serve as the final checkpoint before launch. Validate edge cases and ensure the deployment meets the experience customers expect their end-clients to have.

3. Customer Success and Expansion

* Value Realization: Own a book of business. Ensure each customer hits the outcomes tied to their purchase: faster qualification, higher conversion, lower drop-off, more leverage for their team.

* Performance Optimization: Review conversation transcripts, performance metrics, and stakeholder feedback. Recommend updates to playbooks, knowledge sources, and conversation flows to lift resolution and adoption.

* Unblock the Customer: When critical issues arise, take ownership. Coordinate internally and drive resolution with urgency.

* Expansion and Renewal: Identify opportunities to broaden use cases. Build internal advocacy. Position renewals and expansion as outcomes of strong value delivery.

What You'll Bring

* 4+ years in customer success, solutions consulting, or post-sales consulting, preferably in SaaS, AI, or workflow automation.

* Enterprise account ownership. Proven track record managing enterprise or mid-market customers, driving measurable outcomes, and building executive relationships.

* Consultative mindset. Comfortable structuring ambiguous problems, influencing executives, and aligning business and operational teams.

* Technical aptitude. Comfortable navigating SaaS platforms, integrations, and system configuration. Able to learn Superpanel deeply enough to consult on it.

* Analytical thinker. Strong ability to read performance data and translate insights into recommendations.

* Communication. Moves fluidly between executive conversations and operational working sessions.

* Bias for action. Operates with urgency and ownership in fast-paced environments.

Bonus Points

* Experience deploying or supporting AI, chatbot, or conversational AI products in production

* Background in legal, insurance, or financial services intake operations

* Experience with conversation review or quality monitoring in a contact center context

Benefits & Perks

* Competitive, regionally aligned benefits package for employees in the United States and Canada

* Meaningful ownership through equity, with the opportunity to help shape a company at the forefront of AI and the future of work

* Remote work opportunity

* Generous paid time off and company holidays