This position is focusing on Conversational AI/ IVA/ IVR/ Intelligent Virtual Assistant skillset only not AI/ML

Job Description:

Job Title: IVA Engineer (Conversational AI Engineer (IVA / Voice / IVR)

Baltimore MD - Baltimore, MD 21224 - Hybrid

Dallas TX - 75062- Hybrid

Pay Range: $75/hr - $80/hr.

Day to day:

* Design intent taxonomy, utterances, and dialogue flows for voice interactions

* Build and optimize NLU models to improve accuracy and reduce fallbacks

* Create conversation flows (confirmations, disambiguation, error handling)

* Work in platforms like Cognigy (or similar) to build and deploy voice experiences

* Partner with IVR, telephony, and API teams for end-to-end integration

* Analyze NLU performance metrics and continuously improve results

Must-Haves:

* 7-10 years of experience

* Experience building conversational AI / IVA/ voice bot solutions

* Strong skills in intent design, utterances, and NLU optimization

* Hands-on with tools like:

* Cognigy - Must Haves

* Dialogflow, AWS Lex, Nuance, or similar

* Experience with voice or IVR systems

* Ability to work across telephony + backend teams

Plusses:

* Cognigy experience

* NICE CXone, Genesys, or similar contact center platforms

* Exposure to APIs / backend integrations

Conversational AI Engineer