Community & Content Specialist

Hands-on role requiring the ability to understand customer use cases within AI-driven customer experience and translate them into ongoing community engagement and content.

About the role

We are looking for someone to take ownership of our dedicated customer community platform (boost.ai/community) and keep growing it to be a consistently active and valuable space for our customers.

This role sits at the intersection of customer experience, content, and product. You will work closely with teams across the company, but your primary responsibility is to ensure that the community reflects real customer needs, real use cases, and ongoing activity. This role is focused primarily on existing customers and on creating scaled value after onboarding.

Success in this role comes from your ability to create momentum, maintain structure, and translate customer and product insights into meaningful engagement.

You likely have experience in B2B SaaS community, customer education, enablement, content, or customer marketing — ideally in a product-led or enterprise software environment.

You do not need to be technical, but you must be comfortable understanding product use cases and translating them into practical, customer-facing content. You should be comfortable working with AI/CX concepts, implementation use cases, and customer feedback from complex environments.

What you will do

* Own the day-to-day operation and continuous development of the customer community

* Drive ongoing engagement through relevant content, discussions, and live interactions

* Translate product updates, customer insights, and internal knowledge into community-facing communication

* Facilitate knowledge sharing between customers, and between customers and internal teams

* Contribute to positioning the community as a trusted source of practical insight within the customer experience space

* Collaborate with Product, Customer Success, and Marketing to ensure the community supports broader company initiatives

What success looks like

* The community shows consistent activity and participation over time

* Customers engage with each other as well as with internal teams

* Community discussions reflect real-world use cases and challenges

* Internal teams actively use the community as a channel for communication, feedback, and insight

* Increase customers active participation in the community

* Continued member growth

Who you are

* You are comfortable taking ownership of a function and driving it forward independently

* You combine structured thinking with a hands-on approach to execution

* You are able to communicate clearly and turn complex topics into accessible content

* You are naturally curious about how customers use our product and how value is created in practice

* You are genuinely interested in new technology - especially within conversational AI and customer experience.

* You are comfortable engaging directly with customers and facilitating discussions

* You are confident facilitating live customer sessions, hosting webinars, and representing the company clearly in customer-facing discussions.

Experience or familiarity with SaaS, Conversational AI, customer experience (CX), and/or regulated industries is a strong advantage.

Why this role matters to us

The customer community is an important channel for connecting customers, sharing knowledge, and strengthening how we deliver value.

This role ensures that the community is not just present, but actively contributing to how customers learn, engage, and succeed with our conversational AI platform.

What we offer

* The opportunity to play a crucial role that greatly influences the bottom line globally for one of the most exciting tech companies in the Nordics.

* The chance to join a fast-growing team on an exciting trajectory.

* Talented and extremely motivated colleagues in all departments

* An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand-new, up-and-coming industry.

* Challenging, varied, and engaging work tasks.

* Room and encouragement to be independent and innovative.

Sounds good?

Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company!

Please details:

* Full-time role

* Reports to VP of Enablement

* High degree of ownership and autonomy

* We can hire this role to any of our legal entities in Norway, Sweden, Denmark, Finland, UK and US.

* Start date: ASAP

About boost.ai

Boost.ai is a software company and developer of the world’s most scalable conversational AI platform for enterprises.

Since our beginnings in 2016, we have gone global with about 160 employees spanning multiple countries. We are headquartered in Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, Helsinki, London, and Boston.

The boost.ai platform is trusted by brands and organizations like Santander, Telenor, DNB, Nordea, and many others to help create dynamic and engaging automated experiences, with a focus on delivering superior customer service, boosting sales, and streamlining business operations.

We firmly believe that the success of boost.ai is attributed to our brilliant and dedicated team of individuals who challenge the status quo and take initiative, embodying our people philosophy of rewarding attention, responsibility, and trust. We have a strong and clear commitment to equality, diversity, and inclusion. It is our policy that all eligible persons shall have equal opportunity for employment and advancement in the company on the basis of their ability, qualifications, and aptitude for the work. We welcome all qualified candidates to apply for this position regardless of gender, gender identity, religious beliefs, sexual orientation, age, or disability.

Our employees are encouraged to explore new ideas and are provided with the support and resources to thrive, nurturing, guiding, and challenging them to reach their full potential. Together, with our tech and talent, we are committed to making the world a little easier to live in, creating innovative solutions that positively impact our industry.