We Love AI JobsChatbot Quality Analyst
AlignerrJoin Alignerr as a Chatbot Quality Analyst and play a crucial role in shaping AI-powered conversational products. This flexible, fully remote contract position offers the opportunity to collaborate with top research teams while evaluating and improving chatbot quality across diverse use cases.
Skills & Expertise
Key Responsibilities
Conduct structured evaluations of AI chatbot conversations across diverse topics.
Assess dialogue quality for context retention, coherence, and natural flow.
Provide actionable recommendations for improving dialogue system performance.
Full Description
About The Role
We're looking for experienced Chatbot Quality Analysts in São Paulo to evaluate and improve AI-powered chatbots and dialogue systems. You'll assess how well AI maintains context, coherence, and helpfulness across extended conversations — and your insights will directly shape the next generation of conversational products.
* Organization: Alignerr
* Type: Hourly Contract
* Compensation: $20–$40 /hour
* Location: Remote
* Commitment: 10–40 hours/week
What You'll Do
* Conduct structured evaluations of AI chatbot conversations across diverse topics and use cases
* Assess dialogue quality for context retention, state management, coherence, and natural flow
* Identify where and how conversations degrade over extended multi-turn interactions
* Design and execute test scenarios that stress-test conversational AI capabilities
* Document failure patterns, edge cases, and quality issues using structured feedback frameworks
* Rate chatbot responses for accuracy, helpfulness, safety, and tone consistency
* Provide actionable recommendations for improving dialogue system performance
* Collaborate asynchronously with research and product teams to refine evaluation criteria
Who You Are
* 2+ years of experience in conversational AI evaluation, chatbot QA, dialogue system testing, or UX research for conversational products
* Strong understanding of how context, state, and coherence degrade across extended conversations
* Analytical mindset with the ability to identify subtle quality issues in natural language interactions
* Excellent written communication skills in English — you can clearly articulate what went wrong and why
* Detail-oriented and systematic in your approach to testing
* Comfortable working independently and managing your own schedule
* Familiar with conversation design principles and common chatbot failure modes
Nice to Have
* Experience with NLP, LLMs, or machine learning concepts
* Background in linguistics, cognitive science, or human-computer interaction
* Familiarity with evaluation frameworks like BLEU, human preference ratings, or custom rubrics
* Experience writing test plans or QA documentation for conversational products
* Prior work with prompt engineering or red-teaming AI systems
* Proficiency in Portuguese is a plus but not required
Why Join Us
* Work on cutting-edge AI projects shaping the future of conversational technology
* Flexible, fully remote work — set your own schedule and work asynchronously
* Collaborate with top AI research labs and industry leaders
* Autonomy and independence in how you approach your work
* Potential for ongoing work and contract extension
* Build deep expertise in one of the fastest-growing areas of AI
Application Process (Takes 10–15 min)
* Submit your resume
* Complete a short screening
* Project matching and onboarding
PS: Our team reviews applications daily. Please complete your application steps to be considered for this opportunity.