Business Operations Manager

About Neptune

Neptune is building the first true two player experience for couples to navigate money and life decisions together. Most tools are built for one individual - one login, one set of tasks, one person carrying the mental load. Neptune is designed for two partners: shared visibility, guided conversations, and clear next steps that keep both people involved.

We help couples through the events that actually change your life: getting married, buying a house, having your first kid, caring for parents, saving for retirement and everything that comes with those decisions.

Neptune uses conversational AI to turn complexity into clear decisions, then brings in trusted human experts when it matters so couples can move from “we should do this” to “it’s done” with clarity and confidence.

Neptune is backed by Floodgate (Lyft, X, Twitch) and we’re a small team shipping quickly while holding a high bar for customer trust.

The Role

This is a high ownership role for someone who loves jumping into the messy middle of a business, finding the real bottlenecks, and moving the numbers.

You’ll work directly with the founders and own the operating engine behind growth: funnel performance, conversion drivers, and the systems that turn users into customers. You’ll run the weekly cadence of insight -> decision -> execution.

We’re looking for someone with an "ask for forgiveness, not permission” mindset. You’ll be expected to see what’s broken, fix it, and keep pushing until the numbers move.

Responsibilities

Revenue and Outbound Engagement

* Conduct user interviews and outbound calls with a focus on couples who’ve signed up but haven’t committed yet. Identify blockers and help convert interest into action.

* Turn what you’re hearing into structured insights and recommendations for product and operations

* Share patterns from user conversations, pressure-test them with experts, and improve workflows for both users and experts.

Reporting & Experiments

* Own reporting end to end. Focus on weekly scorecards, dashboards, and operating metrics that drive decisions.

* Turn insights into results fast. Take action to improve conversion through tighter scripts, clearer workflows, and faster follow-through.

* Run experiments that move the numbers. Prioritize the highest-leverage hypotheses, test process changes, and measure impact on conversion, speed, and customer experience.

Operational Systems & Expert Operations

* Run support and live inquiries for couples and attorney/expert partners. Deliver fast, thoughtful responses, then track repeat issues and fix root causes to reduce volume over time.

* Create playbooks and checklists for customer support, expert management and more

* Scale with smart tooling. Use automation and AI where it improves speed and consistency without compromising trust.

* As we scale, grow and hire for our customer support team

You'll be Successful If You...

* Highly analytical and can go from raw data -> insight -> recommendation -> execution

* Obsessed with AI tools and workflows and use them to move faster and make smarter decisions.

* Strong bias to action and do not wait for perfect information to make progress.

* Comfortable on the phone and enjoy turning conversations into commitments.

* High initiative and low ego, and you ship.

* Communicate clearly in writing and speech and can make complex topics simple.

How We Work

* Small team, big ownership: You’ll ship work that directly moves company metrics.

* Bias to action: We favor experiments over perfection and iterate quickly.

* Customer-first: We operate with empathy in high-stakes decisions for couples.

Qualifications

* Preferred: MBA from a top-tier university

* 5+ years experience in consulting, BizOps/RevOps, strategy & ops, or high-ownership operations at a fast-paced startup.

* Strong analytical toolkit (Excel/Sheets required; SQL and analytics tools a big plus).

* Excellent written + verbal communicator: can write crisp recs and run a clean call.

* Customer-first mindset: you can deliver speed + empathy in a sensitive journey.

What we Offer

* Direct Impact & Ownership: Work side-by-side with the cofounders to shape Neptune’s future.

* Fast-Paced, Mission-Driven Culture: A high-agency environment

* As a foundational hire, your role will broaden as the company scales

* Competitive salary ($90-125k) + equity

* 100% employer-paid medical & dental

* $1k annual learning budget

* Daily lunch provided in office

* Unlimited PTO