Business Operations Lead

About Fairway

We are a high-growth AI software company modernizing the $15B automotive titling and registration industry. We have successfully automated the complex, manual DMV paperwork that dealerships, fleet management companies, and auctions handle every day.

About the Role

* We’re hiring an Business Operations Lead to help build and scale the operating system behind our product and service delivery.

* You will work closely with our CEO, Data Operations team, Product, and Engineering to improve how Fairway operates as we grow.

* This role sits at the center of execution across rules, quality, process design, internal tooling, and team scaling.

* You will help design systems that allow Fairway to deliver consistently, move faster, and maintain a high bar for quality as volume increases.

What You Will Do

* Design and improve core operating processes: Build scalable workflows across Data Operations, rules management, QA, and launch support.

* Build systems for scale: Create playbooks, SOPs, dashboards, and operating cadences that help the team perform consistently as the business grows.

* Apply technology and AI to increase leverage: Use automation, internal tools, and AI-assisted workflows to improve speed, quality, and team productivity.

* Partner cross-functionally: Work closely with Product, Engineering, and Data Operations to turn operational insights into better tools, product improvements, and stronger internal systems.

* Strengthen quality and accuracy: Help design processes that improve rules quality, QA standards, feedback loops, and operational consistency.

* Support team scaling: Help define team structure, hiring priorities, training, and workflows so the organization can grow efficiently.

* Build visibility for leadership: Develop reporting and metrics that give leadership clear insight into performance, quality trends, bottlenecks, and growth opportunities.

* Turn feedback into system improvements: Build structured ways to capture operational learnings, edge cases, and customer input and translate them into repeatable improvements.

* Lead high-priority initiatives: Drive strategic cross-functional projects that improve launch readiness, operational performance, and scale.

Who You Are

* Strong owner: You are comfortable with ambiguity and enjoy taking responsibility for important cross-functional work.

* Systems thinker: You naturally see how people, process, and software fit together, and you know how to improve all three.

* Process builder: You enjoy designing workflows, playbooks, and operating rhythms that help teams perform at a high level.

* Tech-enabled operator: You are excited to use AI, automation, and software tools to improve how teams work, even if you are not an engineer yourself.

* Highly analytical: You use data to identify opportunities, prioritize work, and measure impact.

* Strong communicator: You can work effectively across executives, operators, and technical teams and keep stakeholders aligned.

* High standards, low ego: You care about outcomes, move quickly, and are willing to be hands-on when needed.

* 2–8 years of experience: You likely come from Business operation, Operations, Consulting, Product Ops, or a high-growth startup role where you helped build and scale internal systems.

Why Join Us?

* Impact: You will help build the operating system that powers Fairway’s next stage of growth.

* Ownership: This is a highly visible role with direct influence on company performance.

* Growth: As Fairway scales, this role can expand into broader operational leadership.

* Leverage: Your work will directly improve product quality, team productivity, and customer outcomes.

Requirements

* Bachelor’s Degree required

* Proven track record of improving complex operational processes

* Experience building systems in a fast-moving environment, ideally at a startup, consulting firm, or operations-heavy business

* Comfort working cross-functionally with business, operations, product, and engineering teams

* Strong project management and organizational skills

* Demonstrated ability to use tools, automation, or AI to improve workflows is strongly preferred

Logistics

* Location: Dallas, TX (Preferred) or Remote

* Compensation: base salary of $150,000–$170,000, plus performance bonus and meaningful equity