Business Analytics Directo

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Analytics Director in United States.

This is a highly strategic leadership role at the intersection of analytics, operations, and enterprise decision-making, focused on driving data-informed transformation across customer experience and contact center functions. The role partners closely with senior executives to shape multi-year strategy, influence technology investments, and solve complex, high-priority business challenges. You will lead a high-performing analytics team responsible for generating insights, building business cases, and enabling better operational and product decisions at scale. Operating in a highly visible environment, you will act as a trusted advisor to leadership, translating complex data into clear, actionable strategies. The role requires both strong analytical depth and executive presence, with the ability to influence decisions in ambiguous, fast-moving contexts. This is a unique opportunity to shape enterprise strategy while building a best-in-class analytics organization.

Accountabilities

* Lead and develop a high-performing business analytics team supporting enterprise-level product and operations stakeholders, ensuring high-quality analytical output and strategic insight generation

* Partner with senior leadership across Product, Operations, Finance, and Technology to define and execute multi-year strategic priorities

* Develop and refine analytical models, dashboards, and insights that drive decision-making and solve complex business challenges

* Build compelling business cases, financial justifications, and strategic recommendations to support funding and prioritization of key initiatives

* Influence enterprise technology and data strategy by identifying opportunities for improved infrastructure, automation, and AI-enabled capabilities

* Translate complex data and analytical findings into executive-level presentations and strategic narratives that drive alignment and action

* Support strategic planning, performance tracking, and continuous improvement initiatives across customer experience and contact center operations

Requirements

* Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or related field required; MBA or advanced degree preferred

* 8+ years of experience in business analytics, operations, consulting, or a related strategic analytical role

* At least 2+ years of people leadership experience managing analytics or strategy teams

* Strong experience leveraging SQL and working with large datasets in a business environment

* Proven ability to build financial models, business cases, and data-driven strategic recommendations

* Strong analytical and problem-solving skills with experience in complex, cross-functional environments

* Exceptional communication and storytelling skills, with experience presenting to senior executives (VP level and above)

* Ability to thrive in ambiguity and make sound decisions based on incomplete or evolving information

* Experience working in consulting or similarly fast-paced analytical environments is highly preferred

Benefits

* Competitive annual salary range: $157,700 - $262,800 depending on experience and location

* Annual performance bonus and long-term incentive eligibility

* Comprehensive health coverage including medical, dental, and vision plans from day one

* Mental health and behavioral wellness programs

* 401(k) retirement savings plan with company support

* Paid time off (minimum of 18 days annually) plus paid holidays

* Tuition reimbursement and professional development support

* Remote-first flexibility with required high-speed internet eligibility standards

* Inclusive, mission-driven work environment focused on improving lives and healthcare outcomes.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.