Business Analyst

ANALYST, CUSTOMER EXPERIENCE & INSIGHTS (REMOTE - SOUTH AFRICA)

THE OPPORTUNITY

IL MAKIAGE isn’t just a beauty brand; we are the core brand of the US-based consumer tech powerhouse ODDITY. We are looking for a Customer Experience & Insights Analyst who thrives at the intersection of big data, human behavior, and high-stakes strategy.

This isn't a role for someone who just "pulls reports." You will be a core engine of our growth, translating complex datasets into the strategic moves that define our global brand. You’ll work directly with senior leadership and gain immediate exposure to high-impact initiatives, including Generative AI and tech product development.

If you have a "detective" mindset and the analytical rigor to back it up, we want to hear from you.

WHAT YOU’LL DO

* Decode the Customer: Conduct deep-dive analyses to understand exactly what drives our users, turning raw data into the "so what" that shapes our brand strategy.

* Build the Future: Design and maintain advanced models and dashboards (using Excel, Alteryx, Looker) to optimize our CX performance and our proprietary Returns & Exchanges portal.

* Drive Strategy: Move beyond the spreadsheet to lead cross-functional projects across Revenue, Marketing, and Product—acting as the analytical bridge between departments.

* Innovate with AI: Partner on tech-forward initiatives, including GenAI projects that are redefining the digital shopping experience.

* Own the Outcome: Monitor key metrics with a hawk-eye, identifying friction points before they become problems and quantifying the success of our latest tests.

WHO YOU ARE

* Analytical Powerhouse: You hold a degree from a top-tier university in a quantitative field and likely have 2+ years of experience in high-pressure environments (Consulting, IB, BizOps, or Strategy).

* Data-Fluent: You are a pro with Excel, Alteryx, and Looker. If you know SQL or Python, even better. You learn new tools at lightning speed.

* Precision-Obsessed: You have an unwavering commitment to accuracy. You sense-check your own work because you know the smallest detail can pivot a multi-million dollar decision.

* Resourceful & Scrappy: You don’t need a manual. You thrive in "ambiguous" environments and enjoy the challenge of a fast-moving, global scale-up.

* A Master Communicator: You can navigate massive datasets, but you know how to "hover up" and explain the key takeaways to stakeholders clearly and concisely.

WHY ODDITY?

ODDITY is a consumer tech company that builds and scales digital-first brands to disrupt the offline-dominated beauty and wellness industries. The company serves over 40 million users through its AI-driven online platform, using data science to identify consumer needs and develop innovative beauty and wellness solutions. ODDITY is the company behind IL MAKIAGE and SpoiledChild, and METHODIQ marks the launch of its third brand.

With business headquarters in New York City, an R&D center in Tel Aviv, and a biotechnology lab in Boston, ODDITY operates at the intersection of technology, science, and consumer obsession. Our culture is fast-paced, ambitious, agile, and built for people who want to make an outsized impact.

The Logistics:

* Role: Full-time, Remote (Based in South Africa)

* Start Date: Immediate

* Estimated salary: ZAR 720,000 to 790,000 CTC per annum