We Love AI JobsB2B Quality Analyst
Flowmingo AIDespite the B2B Quality Analyst title, the description focuses on sales support and customer assistance, including preparing sales materials and troubleshooting product or service issues. The role supports internal and external sales teams and reports to a Support Manager.
Skills & Expertise
Key Responsibilities
Prepare quotes, contracts, and RFP/RFI responses while maintaining accurate pricing documentation.
Support sales teams with demonstration tools, presentations, follow-up, and customer inquiries.
Troubleshoot customer issues and summarize complex matters for management review.
Full Description
Job Title:
B2B Quality Analyst
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager
Location:
GBR Belfast - Maysfield
Language Requirements:
Time Type:
Full time