Associate, Business Operations

Valence has built the first-to-market AI-native coaching platform for enterprise, offering personalized, expert, and human-like guidance to any leader or employee. At Valence, we’re not just talking about the future of work — we’re actively shaping it.

From your first interaction with us, you'll notice we're different. By working here you won't just help our team operate more smoothly; you'll help architect the operational systems that allow an AI-native company to scale.

And we’ll be honest — this is not for everyone. This role sits at the messy intersection of systems, automation, and real-world operations. It requires someone who enjoys turning chaos into structure, eliminating manual work through automation, and building operational leverage through AI.

For the right person, this is a rare opportunity to build the operational backbone of a fast-scaling AI company.

The Role

This role sits at the center of how Valence runs day-to-day. You will help design, run, and continuously improve the operational systems that keep the company moving.

Part of this role involves traditional operational work — coordinating logistics, supporting onboarding, managing vendors, and helping our leaders stay focused on the highest-impact work.

But the core mandate is not simply executing tasks. Your real job is to build systems that eliminate tasks.

You will identify manual workflows across finance, people operations, IT, and internal operations — and redesign them using automation, AI tools, and structured processes. Over time, the work should increasingly shift from coordination to system design and operational leverage.

If this role works well, leaders spend less time on administrative work, operational processes run smoothly without intervention, and the company gains leverage as we scale.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

What You'll Do

Support the internal operational backbone of the company

-Coordinate onboarding and offboarding processes

-Support benefits administration and employee requests

-Maintain clean documentation and operational hygiene across HR systems

-Assist with accounting workflows, contract organization, vendor documentation, and reconciliation tasks

-Maintain organized records for compliance and reporting

-Support cross-functional projects such as system migrations, process redesigns, and internal tooling improvements

-Turn ad hoc operational work into structured processes and documentation

Maintain and evolve our operational tech stack

-Help manage and optimize internal tools and systems across HR, finance, accounting, legal, IT, and operations

-Identify opportunities to consolidate tools or improve system integration

-Improve how data flows across tools and workflows

Build operational systems and automation

-Identify manual workflows across People, Finance, and Operations and redesign them using AI, automation, and better process design

-Build lightweight internal tools, automations, and documentation that reduce operational overhead

-Continuously improve internal workflows so processes become faster, cleaner, and more scalable

What We’re Looking For

-Early career but high ownership: 1–3 years experience in operations, administration, consulting, startups, or a similar fast-paced environment.

-Operationally precise: You have exceptional attention to detail and take pride in clean data, organized systems, and processes that actually work.

-AI-curious and automation-oriented: You actively experiment with AI tools, automation platforms, or scripts to eliminate manual work and increase leverage.

-Systems thinker: You naturally think in workflows, handoffs, and processes. You enjoy improving how things run — not just executing tasks.

-Comfortable doing the unglamorous work: You’re happy rolling up your sleeves to handle operational tasks, while constantly improving the systems behind them.

-Strong communicator: You write clearly, close loops quickly, and keep stakeholders informed.

-Comfortable in fast-moving environments

You can manage multiple priorities and ambiguous problems without losing structure or quality.

What You'll Get

Ownership & Rapid Growth

Outsized missions from day one, with direct responsibility for company-defining projects

Work alongside the executive team with transparency into strategy and decision-making

Influence on direction through real-time customer feedback and market insights

AI-First Operator

Work directly with cutting-edge AI models and next-generation platforms

Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries

Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

Compensation

Competitive salary including base + bonuses

Comprehensive health coverage (medical, dental, vision) from day one

Generous PTO, company-wide R&R shutdowns, and paid parental leave

Retirement plan support for US and global employees

Equity

Meaningful ownership in a venture-backed company at a growth inflection point

Financial upside that comes from scaling fast

Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

Top-Performing Culture

A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Learn more about us and meet our team here

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office at Broadway and Canal. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [email protected].

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