AI Pre-Sales Consultant (ServiceNow)

Are you ready to help shape the future of AI-driven enterprises?

Do you love connecting business challenges with the art of the possible using AI and ServiceNow? At Plat4mation — the #1 Global ServiceNow GenAI Partner — we help the world’s leading companies design and scale intelligent operations. We’re looking for an AI Pre-Sales Consultant to help us accelerate our customers’ AI journeys, from first inspiration to tangible outcomes.

What will you do?

As an AI Pre-Sales Consultant, you will be the frontline link between

customers, sales, and delivery teams — helping organizations

understand, envision, and design how AI can transform their ServiceNow

landscape. You’ll combine your technical understanding, consultative

skills, and creative storytelling to co-create compelling solutions and

winning proposals. Your mission: turn curiosity into commitment.

Your key responsibilities:

* Lead customer conversations and workshops to uncover pain points, AI opportunities, and desired business outcomes.

* Design tailored AI solutions leveraging ServiceNow capabilities (Now Assist, Predictive Intelligence, Custom AI Agents, GenAI extensions, etc.).

* Support strategic AI roadmaps and co-create customer transformation journeys (from assessment to implementation).

* Translate customer needs into clear, compelling proposals, supported by business cases, ROI models, and value narratives.

* Collaborate with architects, delivery leads, and capability owners to ensure feasibility and alignment with our standardized offerings.

* Deliver inspiring demos, presentations, and proof-of-concepts to position Plat4mation as the partner of choice.

* Advise on go-to-market strategies and offering development to continuously refine our AI portfolio.

* Represent Plat4mation at events, webinars, and customer inspiration sessions, sharing best practices and use cases.

Scope of Work:

You will support the full pre-sales lifecycle for AI-driven ServiceNow

solutions:

* AI Readiness Assessments & Inspiration Sessions

* AI Use Case Definition & Roadmap Definition

* Autonomous Service Desk & AI-as-a-Service Propositions

* AI Solution Design (Now Assist, Custom Agents, AIOps, Predictive Intelligence, Integration with external LLM)

* Proposal & RFP Response Creation

* Transition Support from Pre-Sales to Delivery (AI Squad / Managed Service)

What we ask:

Consultative selling

5 to 10 years of experience in solution consulting, pre-sales, or advisory roles (ideally within ServiceNow or enterprise software).

AI / ServiceNow knowledge

Demonstrated foundational knowledge of AI concepts, including its applications, limitations, and ethical considerations. Experience with AI capabilities in ServiceNow (Now Assist, GenAI, Predictive Intelligence, AIOps) is a strong plus.

ServiceNow Experience

Broad experience with ServiceNow as platform owner, business analyst, architect or consultant. Experience in multiple modules and knowledge of CSDM and CMDB is a pre.

Business acumen

Ability to map customer challenges to value, ROI, and transformation potential. Experience in ITSM, ITOM, or AI-driven automation preferred.

Storytelling & communication

Excellent presentation and facilitation skills — you can explain complex AI topics simply and credibly.

Workshop facilitation

Skilled in leading interactive sessions such as AI Discovery Workshops or Roadmap Sessions.

Team collaboration

Works seamlessly with Sales, Solution Architects, and Delivery Teams to co-create solutions.

Education

Bachelor’s or Master’s degree in Business, Computer Science, AI, or a related field.

Languages

Fluent in English; Dutch or German is a plus.

Certifications

ServiceNow Certified (preferred), ITIL, or sales-related credentials are a bonus.

Our culture

At Plat4mation, we focus on channeling your passion to make a meaningful impact while ensuring that the journey is both rewarding and fun. We always go the extra mile to deliver on what we promise!

We are proud to be a diverse and inclusive company where everyone is encouraged to be their authentic selves. We welcome people from all backgrounds and we believe that our differences make us stronger and more innovative. Our team brings a wealth of perspectives and experiences, driving creativity and helping us to solve challenges in unique ways.

To keep this spirit alive, we host a variety of Fun4U activities throughout the year, including global hackathons, social gatherings, and inspiring lunch sessions that foster creativity and collaboration (check out our Instagram page!). Having fun together strengthens our bonds and fuels our collective success.

Your growth is our top priority at Plat4mation. We are dedicated to providing you with the space and support you need to thrive, both personally and professionally. We understand that continuous learning and development are key to our success as a company. That’s why we offer on-the-job coaching and opportunities to explore and enhance your interpersonal skills, helping you to achieve your ambitions and contribute to our goals.

About Plat4mation

Plat4mation is a global ServiceNow Elite partner that makes work flow by maximizing the value of digital transformation and technology. By offering a comprehensive suite of advisory, implementation, and managed services solutions, the company helps its customers across the entire value chain.

Plat4mation has successfully enabled organizations across various industries to optimize operations and enhance productivity by leveraging its in-depth expertise across all ServiceNow workflows. It has earned several awards, including Global & EMEA ServiceNow Partner Awards.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation now has 700+ employees and 10 offices worldwide. Learn more at We make work flow with ServiceNow - Plat4mation

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to [email protected] or apply directly by filling out the form below.