AI Growth Marketing

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

* Quality: conversations that feel authentic and on-brand.

* Experience: effortless shopping from chat to checkout.

* Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Role

Reporting to the Director of Demand Generation, you'll build AI-powered growth programs that strengthen Gorgias’s presence in Conversational Commerce and create scalable, reliable systems for acquiring and expanding customers.

Think of this role as part growth engineer, part data storyteller, and part automation architect.

You'll work cross-functionally with Growth, Data, Product, Content, and PMM teams — often acting as the bridge between ideas and execution. With strong SQL skills and the ability to vibe-code fast prototypes, you’ll turn loose ideas, insights, and hypotheses into actual experiences that people can see, use, and share.

If a team has a concept worth exploring, you’ll be the person who makes it real — not just another slide in a planning deck.

You’ll build workflows that scale without drama, content engines that don’t depend on luck, and AI systems that get sharper over time. And since much of your work will power public-facing initiatives like the Gorgias CX Lab, your craft and your name will be visible across the industry.

What You’ll Do

* Build data-powered growth engines using Gorgias’s first-party insights — the kind of work people actually want to read. You'll design interactive data experiences, launch the Gorgias CX Lab and AI App Directory, and create AI-generated lead magnets that feel more like products than marketing.

* Drive pipeline growth, with a primary focus on new sales, followed by expansion. You’ll support the DG team through AI-optimized outbound, referral plays, event follow-ups, sharper targeting, cleaner prompts, and messaging that sounds like a person — not a sequence.

* Implement and coach our AI Agents, refining their instructions, reasoning, knowledge sources, and output quality for tasks like demo booking, LinkedIn prospecting, positive reply handling, and website visitor engagement.

* Prototype, automate, and ship using tools like n8n, Google Opal, AI Studio, and plenty of vibe coding — leveraging APIs, webhooks, and LLMs to build growth infrastructure that scales intelligently and breaks gracefully.

Who You Are

* Equal parts analytical and creative — you build systems, tell stories with data, and design experiences people actually enjoy.

* Fluent in SQL, and comfortable turning raw tables into insight.

* Comfortable vibe coding quick prototypes in whatever tool gets you to an answer fastest.

* Someone who sees a repetitive task and immediately thinks “workflow,” not “I'll do this manually forever.”

* Obsessed with clarity, craft, and usefulness — you want to make things people actually want to read or use.

* Independent and iterative — you fix things, move quickly, and don’t wait for permission.

* Most importantly: you want to build things the industry will remember, and you want your name attached to them.

Perks And Benefits

🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

🏥 We provide private health insurance and retirement pension

💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].