Agent Strategist - SF

Vapi (/ˈVɑːpi/)

* We’re creating the shift to voice as humanity’s default interface

* We’re the most configurable platform for deploying voice agents

* We’ve grown to over 600k developers in two years, adding 2,000+ every day

* Try talking to Vapi now!

Why We’re Hiring This Role

* As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.

* Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.

* This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.

What You’ll Do

* 30 Day:

* Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.

* Deeply understand each customer’s deployment architecture, use cases, and success criteria.

* Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.

* Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.

* 60 Day:

* Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.

* Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.

* Begin identifying renewal risks and expansion signals across your portfolio.

* Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.

* 90 Day:

* Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.

* Surface qualified expansion opportunities supported by usage data and deployment success metrics.

* Enforce service tier boundaries and protect the integrity of the engagement model.

* Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.

Who You Are

* 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.

* Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.

* Strong stakeholder management skills with the ability to engage VP and C-level executives.

* Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.

* Experienced in renewal and expansion motions and comfortable building commercial narratives.

* Highly organized with strong CRM hygiene, documentation habits, and follow-through.

* Comfortable operating in ambiguity and helping build process in a high-growth environment.

* Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.

Why Vapi

* Generational impact: Build the human interface for every business

* Ownership culture: 70% of the company are previous founders

* Kind team: The founders, Jordan and Nikhil, are Canadians

* Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer

* Real stake: We offer a competitive salary and excellent equity ownership

* Comprehensive health coverage: medical, dental, and vision plans

* Team love: We love hanging out, and we do quarterly off-sites

* Flexible time off: take what you need

* More: catered meals, transportation, gym, and a $10k annual L&D budget