Advanced App Engineering Specialist/Business Architecture

We are seeking a new talent to join the Team where you will have the opportunity to collaborate on the Epic projects for Avanade. Avanade Epic capability supports healthcare organizations dedicated to providing high-quality patient care and innovative solutions.

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

* Act as a subject matter expert (SME) for EpicCare workflows and configurations.

* Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.

* Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.

* Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.

* Maintain system documentation, including workflows, build specifications, and testing protocols.

* Ensure compliance with HIPAA, data governance, and organizational security policies.

* Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

* Support the teams working on other non-Epic inpatient clinical applications.

Qualifications

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

See more information on our benefits here: Canada Employee Benefits | Avanade

Role Location Annual Salary Range

British Columbia/Ontario $56,000 to $114,000